Payment and Cancellation Policy for Lulu Sailing
We aim to provide exceptional sailing experiences aboard our traditional Ngalawas. To ensure the smooth running of our popular activity, the following policies apply:
Payment Policy
- Full payment is required at the time of booking to secure your reservation.
Cancellation Policy
- Same-day cancellation: No refund.
- Cancellation 1 day before departure: 50% refund of the full amount.
- Cancellation 2 days before departure: 75% refund of the full amount.
- Cancellation 3 or more days before departure: Full refund (100%).
- Refunds will be processed within 7 business days to the original payment method.
Note:
- No-shows or late arrivals will not be eligible for refunds.
- If the trip is cancelled by the Lulu Sailing team due to unforeseen circumstances (e.g., weather or safety concerns), a full refund will be provided.